[Close] 

Hotel - Shift Lead

JOB SUMMARY:
Greets and checks in/checks outHarrah's/Harveys hotel guests using specialized skills and personalizedservice, thereby ensuring a fun-filled, entertaining and exciting environmentwhere flawless delivery and execution of four star services is paramount.Provides assistance and on-the-job work direction to Guest Service Agents. This Position covers supervisor shifts as needed.
KEYJOB FUNCTIONS:
Reinforces department procedures andguides Guest Service Agents
Oversees the administration of roomassignments, room departures, guest account charges and payment receipts.
Provides administrative officeassistance.
Provides input to supervisors for theperiodic reviews of assigned personnel.
Acts as liaison to housekeeping onGraveyard Shift to ensure smooth downtime operations.
Generates and analyzes pre-downtimereports.
Maintains manual rack of hotel duringdowntime each night.
Replies to Internet reservationinquiries.
Serves as liaison to IT to execute thedate roll and to post room and tax.
Maintains daily occupancy reportstatistics.
Processes Travel Agent commissionpayments.
EDUCATION and/or EXPERIENCE:
HighSchool Diploma or equivalent preferred
Minimumof 2 years in a hotel front desk position or 1 year as a supervisor in a guestservice position
QUALIFICATIONS:
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult or stressfulsituations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professionaldemeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant andenthusiastic demeanor at all times.
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to stand for long periods of time (4 hours).
Visual and auditory range must includeimmediate environment.
Mobility to move about the property
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
Greets and checks in/checks outHarrah's/Harveys hotel guests using specialized skills and personalizedservice, thereby ensuring a fun-filled, entertaining and exciting environmentwhere flawless delivery and execution of four star services is paramount.Provides assistance and on-the-job work direction to Guest Service Agents.This Position covers supervisor shifts as needed.
KEYJOB FUNCTIONS:
Reinforces department procedures andguides Guest Service Agents
Oversees the administration of roomassignments, room departures, guest account charges and payment receipts.
Provides administrative officeassistance.
Provides input to supervisors for theperiodic reviews of assigned personnel.
Acts as liaison to housekeeping onGraveyard Shift to ensure smooth downtime operations.
Generates and analyzes pre-downtimereports.
Maintains manual rack of hotel duringdowntime each night.
Replies to Internet reservationinquiries.
Serves as liaison to IT to execute thedate roll and to post room and tax.
Maintains daily occupancy reportstatistics.
Processes Travel Agent commissionpayments.
EDUCATION and/or EXPERIENCE:
HighSchool Diploma or equivalent preferred
Minimumof 2 years in a hotel front desk position or 1 year as a supervisor in a guestservice position
QUALIFICATIONS:
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult or stressfulsituations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professionaldemeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant andenthusiastic demeanor at all times.
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to stand for long periods of time (4 hours).
Visual and auditory range must includeimmediate environment.
Mobility to move about the property
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Restaurant Hourly Manager - Shift Lead
Reno, NV Chipotle Mexican Grill
Shift Lead-Driving
Mesquite, NV Taco Bell
Mgr Hotel Shift
Reno, NV Caesars Entertainment Corporation
Team Lead / Shift Manager
Reno, NV McDonald's
Team Lead / Shift Manager
Sparks, NV McDonald's