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SPA- Lead Spa Attendant- Swing Shift

JOB SUMMARY:
Provides on-the-job work direction to Spa and Health Club team members. Ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of exceptional service is paramount by maintaining the operation of the Spa and Health Club.
KEY JOB FUNCTIONS:
Provides on-the-job work direction to Attendants, Receptionists and Therapists for the performance of their duties.
Trains newly hired Attendants and Receptionists.
Counsels, guides and instructs assigned personnel in the proper performance of their duties. Provides input on Performance Appraisals.
Maintains attendance records and advises Supervisor/Manager of infractions. Keeps Supervisor/Manager apprised of other facility issues and submits work orders when necessary.
Trouble shoots problems and resolves guest issues.
Maintains inventory levels and other administrative duties as assigned by Supervisor/Manager.
Greets and checks guests into the Spa or Health Club using SOS 5 skills and personalized service.
Books massage appointments according to available times to ensure that Therapists can adequately accommodate all scheduled appointments.
Performs same duties as Attendant or Receptionist as needed.
Cleans general Spa and Health Club areas and refills supplies to ensure a clean, spotless environment and adequate supplies for our guests.
Assists guests as needed, including bringing supplies (towels, soaps, etc.) in order to provide convenient and courteous service.
Calls Security if emergency situation arises.
Assists in scheduling.
Demonstrates a pleasant and enthusiastic demeanor at all times.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent
CPR training preferred
Minimum six months health club/spa experience
Supervisory or leadership experience preferred
QUALIFICATIONS:
Literate and fluent in English
Excellent guest service skills
Demonstrated leadership skills
Good computer skills
Good math skills
Good problem solving skills
Ability to multi-task, and detail oriented
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Able to push/move towel carts weighing up to 100 pounds
Ability to frequently stand or sit
Ability to occasionally lift up to 60 pounds
Ability to grasp, reach, bend, finger dexterity, hand-eye coordination
Ability to hear and use visual inspection
Ability to occasionally use a step stool, ladder or stairs
Ability to use equipment and machines associated with the Spa
Ability to occasionally tolerate extreme inside and outside temperatures
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment familys success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission We inspire grown-ups to play fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.



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