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Dual Poker Supervisor- New

JOB SUMMARY:
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and maintaining the integrity of the game.
KEY JOB FUNCTIONS:
Provides superior customer service, positively affects interactions with customers, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
Provides friendly atmosphere on games.
Deals, controls, and protects poker game in accordance with established policies and procedures.
Maintains continuous inspection of cards to ensure the security of the game at all times.
Exchanges gaming customers currency for gaming chips.
Rakes the pot after each complete round of betting and places all money into the drop box.
Reports suspicious or irregular activity on the game to the supervisor; advises the supervisor of any disputes or arguments that arise on games.
Informs supervisor of important or relative facts regarding specific players and their actions.
May act as a shill at the start of a game.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred
Previous gaming or dealing experience preferred
Must attend and pass dealing school
QUALIFICATIONS:
Literate and fluent in English
Excellent guests service skills
Ability to deal cards and provide adequate game protection
Good math skills
Able to communicate effectively with the customer, as well as all levels of team members
Must be able to obtain a Nevada Gaming Registration/License
Flexibility to accommodate schedule due to changing business demands.
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to sit for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Must have the manual dexterity to deal cards
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and maintaining the integrity of the game.
KEY JOB FUNCTIONS:
Provides superior customer service, positively affects interactions with customers, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
Provides friendly atmosphere on games.
Deals, controls, and protects poker game in accordance with established policies and procedures.
Maintains continuous inspection of cards to ensure the security of the game at all times.
Exchanges gaming customers currency for gaming chips.
Rakes the pot after each complete round of betting and places all money into the drop box.
Reports suspicious or irregular activity on the game to the supervisor; advises the supervisor of any disputes or arguments that arise on games.
Informs supervisor of important or relative facts regarding specific players and their actions.
May act as a shill at the start of a game.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred
Previous gaming or dealing experience preferred
Must attend and pass dealing school
QUALIFICATIONS:
Literate and fluent in English
Excellent guests service skills
Ability to deal cards and provide adequate game protection
Good math skills
Able to communicate effectively with the customer, as well as all levels of team members
Must be able to obtain a Nevada Gaming Registration/License
Flexibility to accommodate schedule due to changing business demands.
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to sit for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Must have the manual dexterity to deal cards
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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