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Front Desk Clerk -Seasonal

SUMMARY : The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Brings any problems to the attention of the manager or supervisor on duty.
Performs related duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
Ability to deal effectively and professionally with the public required. Previous experience with computers preferred. Excellent oral and written communication preferred. Typing and computer knowledge preferred. Regular attendance required. Ability to work various shifts and overtime when required.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Experience with hotel operating systems preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
None
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Good money management skills required.
COMPUTER SKILLS
Some computer and typing experience preferred.
REASONING ABILITY
Planning, Remembering Details, Using Arithmetic, Reading, Making Decisions, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Remembering Names and Faces, Examining & Observing Details.
PHYSICAL DEMANDS
Standing for long periods of time, walking, reaching, hearing, lifting up to 20lbs, bending/stooping,
WORK ENVIRONMENT
Inside, Dry, Noisy.
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.



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