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Spa Receptionist- Full Time- Swing

JOB SUMMARY:
Ensures flawless communication regarding information about each treatment, delivery of exceptional service in scheduling Spa appointments, thorough knowledge of retail products and sales of retail products
KEY JOB FUNCTIONS:
Greets and welcomes guests.
Checks guests into the Spa using SOS 5 skills and giving personalized service.
Handles multiple phone lines at once while assisting guests in the Spa.
Interacts professionally with all guests while giving special attention to our Seven Star, Diamond, and VIP hotel guests.
Coordinates appointments directly with Hosts, Summit Suites, Concierges and other hotel coordinators.
Uses Micros System for all transactions / handles cash in excess of $750.00.
Uses SpaSoft software to schedule spa treatments.
Has professional product knowledge about all retail products and can assist guests with questions.
Accurately describes different types of services offered at the Spa (more than 45 treatments).
Accurately books appointments with the correct therapists at the correct times.
Relays information to therapists in a timely manner regarding guests requests or special needs.
Has good writing skills ensuring all paperwork and vouchers are legible.
Multitasks with guests, therapists and attendants.
Informs the therapists of any change in treatments or schedule.
Assists with the sale of all retail transactions.
Completes daily EOS and Spa Hours reports.
Assists guest with directions, information and questions.
Contacts security if an emergency situation arises.
Restocks and inventories the retail products.
Books group reservations and follows through on all details associated with the group reservation.
Can accurately review Spa policies and procedures with guests.
Has the knowledge of all hotel methods of payment (Total rewards, Managers Comps, Hotel comps, room charges, credit card charges and more).
Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
Neatly prepares daily revenue and audit paperwork for Audit department.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent
Retail sales experience preferred.
Previous spa experience preferred
QUALIFICATIONS:
Literate and fluent in English
Must be able to work in a fast paced and stressful work environment.
Ability to multi-task
Very detail oriented
Computer proficient
Good math skills
Ability to follow written and oral instructions and procedures
Demonstrated excellent interactive skills
Excellent guest service skills
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building.
Good problem solving skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL REQUIREMENTS:
Ability to occasionally lift up to 30 pounds
Ability to grasp, use repetitive hand motion, finger dexterity, bend and reach
Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
Ability to frequently sit; occasionally stand and walk
Ability to occasionally push/pull
Ability to occasionally use a step stool
Ability to climb stairs
Ability to use equipment and machines relating to the spa
WORK ENVIRONMENT:
Ability to occasionally tolerate extreme inside temperatures
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:
Ensures flawless communication regarding information about each treatment, delivery of exceptional service in scheduling Spa appointments, thorough knowledge of retail products and sales of retail products
KEY JOB FUNCTIONS:
Greets and welcomes guests.
Checks guests into the Spa using SOS 5 skills and giving personalized service.
Handles multiple phone lines at once while assisting guests in the Spa.
Interacts professionally with all guests while giving special attention to our Seven Star, Diamond, and VIP hotel guests.
Coordinates appointments directly with Hosts, Summit Suites, Concierges and other hotel coordinators.
Uses Micros System for all transactions / handles cash in excess of $750.00.
Uses SpaSoft software to schedule spa treatments.
Has professional product knowledge about all retail products and can assist guests with questions.
Accurately describes different types of services offered at the Spa (more than 45 treatments).
Accurately books appointments with the correct therapists at the correct times.
Relays information to therapists in a timely manner regarding guests requests or special needs.
Has good writing skills ensuring all paperwork and vouchers are legible.
Multitasks with guests, therapists and attendants.
Informs the therapists of any change in treatments or schedule.
Assists with the sale of all retail transactions.
Completes daily EOS and Spa Hours reports.
Assists guest with directions, information and questions.
Contacts security if an emergency situation arises.
Restocks and inventories the retail products.
Books group reservations and follows through on all details associated with the group reservation.
Can accurately review Spa policies and procedures with guests.
Has the knowledge of all hotel methods of payment (Total rewards, Managers Comps, Hotel comps, room charges, credit card charges and more).
Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
Neatly prepares daily revenue and audit paperwork for Audit department.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent
Retail sales experience preferred.
Previous spa experience preferred
QUALIFICATIONS:
Literate and fluent in English
Must be able to work in a fast paced and stressful work environment.
Ability to multi-task
Very detail oriented
Computer proficient
Good math skills
Ability to follow written and oral instructions and procedures
Demonstrated excellent interactive skills
Excellent guest service skills
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building.
Good problem solving skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL REQUIREMENTS:
Ability to occasionally lift up to 30 pounds
Ability to grasp, use repetitive hand motion, finger dexterity, bend and reach
Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination
Ability to frequently sit; occasionally stand and walk
Ability to occasionally push/pull
Ability to occasionally use a step stool
Ability to climb stairs
Ability to use equipment and machines relating to the spa
WORK ENVIRONMENT:
Ability to occasionally tolerate extreme inside temperatures
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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