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Supervisor-VIP Services-Full Time-Shift Varies-Lake Tahoe

JOB SUMMARY:
Supervises VIP Coordinators and Chauffeurs onassigned shift. Works as a member of theCoordinator Staff to enhance guest service and assure the overall success ofthe department.
KEY JOB FUNCTIONS:
Supervisesall activities in the VIP Services office to insure adequate coverage for asmooth, professional workflow.
Maintainsa thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
Recommendsneeded improvements to facility and services to ensure continuing andsuccessful selected guest programs.
Monitorsand controls limousine trip schedule and coordinates Chauffeur trips andstaffing coverage. Oversees Chauffeurduties, including maintenance of limousines and control of billing for outsidetransportation companies.
Counsels,guides and instructs assigned personnel in the proper performance of theirduties and prepares and presents their periodic performance appraisals.
MonitorsVIP hotel and show blocks on an ongoing basis and recommends changes to the VIPServices Manager as needed to meet occupancy and service goals.
Overseescoordination of special events, including player and room counts and insuresthat VIP Services provides all necessary services.
Approvescomplimentaries based on tracked play for gaming customers, within establishedguidelines; monitors complimentaries given by VIP Coordinators and enforcescomp guidelines.
Recommendspersonnel changes, including hiring and termination; recommends adjustments andmerit wage increases for assigned personnel within established limits.
EDUCATION and/or EXPERIENCE:
Collegedegree with emphasis on marketing, business administration or equivalentpreferred
Minimumof 1 year in VIP Services, Hotel Front Desk or Total Rewards required; 1 yearsupervisory experience preferred
QUALIFICATIONS:
Literate and fluent in English
Excellent communication skills
Advanced computer skills
Must possess a full understanding ofall VIP office policies and procedures, including a through knowledge ofcomplimentary guidelines
Excellent guest and employee relations
Strong problem-solving abilitiescombined with a capacity to work independently and make appropriate decisionswithout supervision
Ability to handle many projects at onetime and to react well under pressure
Ability to lead and motivate staff
Ability to set consistent examples tostaff in excellent guest service skills, professionalism and attention todetail
Ability to deal effectively withguests in a variety of situations, often stress-related, and to solve guestdisputes to their satisfaction while maintaining the interests of the company
Demonstrated ability to use andpromote SPOTLIGHT skills
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to sit or stand for long periods of time.
Visual and auditory range must includeimmediate environment.
Mobility to move easily about theproperty
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
Supervises VIP Coordinators and Chauffeurs onassigned shift. Works as a member of theCoordinator Staff to enhance guest service and assure the overall success ofthe department.
KEY JOB FUNCTIONS:
Supervisesall activities in the VIP Services office to insure adequate coverage for asmooth, professional workflow.
Maintainsa thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
Recommendsneeded improvements to facility and services to ensure continuing andsuccessful selected guest programs.
Monitorsand controls limousine trip schedule and coordinates Chauffeur trips andstaffing coverage. Oversees Chauffeurduties, including maintenance of limousines and control of billing for outsidetransportation companies.
Counsels,guides and instructs assigned personnel in the proper performance of theirduties and prepares and presents their periodic performance appraisals.
MonitorsVIP hotel and show blocks on an ongoing basis and recommends changes to the VIPServices Manager as needed to meet occupancy and service goals.
Overseescoordination of special events, including player and room counts and insuresthat VIP Services provides all necessary services.
Approvescomplimentaries based on tracked play for gaming customers, within establishedguidelines; monitors complimentaries given by VIP Coordinators and enforcescomp guidelines.
Recommendspersonnel changes, including hiring and termination; recommends adjustments andmerit wage increases for assigned personnel within established limits.
EDUCATION and/or EXPERIENCE:
Collegedegree with emphasis on marketing, business administration or equivalentpreferred
Minimumof 1 year in VIP Services, Hotel Front Desk or Total Rewards required; 1 yearsupervisory experience preferred
QUALIFICATIONS:
Literate and fluent in English
Excellent communication skills
Advanced computer skills
Must possess a full understanding ofall VIP office policies and procedures, including a through knowledge ofcomplimentary guidelines
Excellent guest and employee relations
Strong problem-solving abilitiescombined with a capacity to work independently and make appropriate decisionswithout supervision
Ability to handle many projects at onetime and to react well under pressure
Ability to lead and motivate staff
Ability to set consistent examples tostaff in excellent guest service skills, professionalism and attention todetail
Ability to deal effectively withguests in a variety of situations, often stress-related, and to solve guestdisputes to their satisfaction while maintaining the interests of the company
Demonstrated ability to use andpromote SPOTLIGHT skills
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to sit or stand for long periods of time.
Visual and auditory range must includeimmediate environment.
Mobility to move easily about theproperty
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).



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