[Close] 

Hotel-Guest Service Agent-Full Time- Shift Varies-Lake Tahoe

JOB SUMMARY:
Greets and checks in/checks outHarrah's/Harveys hotel guests using specialized skills and personalizedservice, thereby ensuring a fun-filled, entertaining and exciting environmentwhere flawless delivery and execution of four star services is paramount.
KEY JOB FUNCTIONS:
Greets guests in a warm and friendlymanner using specialized skills and personalized service.
Registers guests into hotel followingestablished procedures, working in coordination with other employees ordepartments as required to ensure 100% guest satisfaction.
Processes payments followingestablished procedures.
Informs guests of shows, facilities,services and room amenities available at Harrah's/Harveys.
Maintains the cleanliness of FrontDesk and surrounding areas Assists guests by attempting to honor specialrequests for specific accommodations, and presents options when those requestscannot be met.
EDUCATION and/or EXPERIENCE:
HighSchool Diploma or equivalent preferred
Previousguest/customer service experience preferred
QUALIFICATIONS:
Literate and fluent in English
Ability to type minimum of 35 WPM
Literate and fluent in English
Excellent guests service skills
Ability to handle difficult orstressful situations with tact and diplomacy
Ability to demonstrate a pleasant andenthusiastic demeanor at all times.
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to stand for long periods of time (4 hours).
Visual and auditory range must includeimmediate environment.
Mobility to move about the property
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
Greets and checks in/checks out Harrah's/Harveys hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.
KEY JOB FUNCTIONS:
Greets guests in a warm and friendly manner using specialized skills and personalized service.
Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
Processes payments following established procedures.
Informs guests of shows, facilities, services and room amenities available at Harrah's/Harveys.
Maintains the cleanliness of Front Desk and surrounding areas Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred
Previous guest/customer service experience preferred
QUALIFICATIONS:
Literate and fluent in English
Ability to type minimum of 35 WPM
Literate and fluent in English
Excellent guests service skills
Ability to handle difficult or stressful situations with tact and diplomacy
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to stand for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Starbucks-Barista-Full Time-Shift Varies-Lake ...
Stateline, NV Caesars Entertainment Corporation
Cahsier/Host- Fridays Station-Full Time-Shift ...
Stateline, NV Caesars Entertainment Corporation
COOK II- Banquets-Full Time- Shift Varies- Lak...
Stateline, NV Caesars Entertainment Corporation
VIP Coordinator-Full Time-Shift Varies-Lake Tahoe
Stateline, NV Caesars Entertainment Corporation
VIP Host Hospitality-Full Time-Shift Varies- L...
Stateline, NV Caesars Entertainment Corporation