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Slot Host-Internship-Temp

JOB SUMMARY:
Developscustomer relationships by providing outstanding service that exceeds ourguests' expectations. Provides guestsupport services that are essential to continuous slot play.
KEY JOB FUNCTIONS:
PlayerSatisfaction/Guest Service
Proactively greets new guests andidentifies returning guests applying our training to build relationships andcustomer loyalty.
Takes ownership of assigned floorsection, actively patrolling for opportunities to surprise and delight guestsand maintain area cleanliness.
Displays attentive, upbeat andenthusiastic behavior during each and every "Moment of Truth" interaction.
Clearly communicates functionality andlocation of machines on the slot floor.
During peak periods, correctlydifferentiates and resolves service requests and outages based on player tierswhile meeting or exceeding department service standards.
Resolves guest complaints to addressany shortfalls in service, applying Service Recoveries appropriately.
Markets products and services,including the cross property experience, Total Rewards, events and amenities.
TechnicalProficiency
Corrects minor machine malfunctionsincluding printer errors, bill validators and slot light repairs.
Adheres to Nevada Gaming Control Boardregulations, Harrah's/Harveys and slot department policies in an ethicalmanner. Examples include completing MTL's, CTR's and W2G's.
Maintains monetary and paperworkaccuracy within department standards.
Accurately completes jackpot paperworkand payouts, counts down and reconciles bank at end of shift.
Continuously develops and maintainsthe requisite skills to operate in at least one or more of the followingcapacities: Dispatcher and the RSVIP reservation system
Teamwork &Values
Participates daily in high-energy,team building "Buzz" sessions to exchange information on property events, howto improve guest service and department Friendly Helpful and Wait Time scores.
Maintains a high level of property andcompany engagement by supporting management initiatives and dispelling negativecomments and criticisms ? is part of the solution and not the problem.
Develops and fosters unity both insideand outside the department to improve operations and customer service.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalentpreferred.
QUALIFICATIONS:
Literate,fluent, and easily understood in English
Stronginterpersonal and guest service skills
Abilityto interact with tact and discretion
Ableto handle numerous monetary transactions with a high degree of accuracy
Basicdata entry/computer skills to enter information to computerized forms
Mustbe able to take direction
Mustbe able to pass the bi-annual slot certification tests
Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same.
Adheresto all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to stand or walk for long periods of time
Visualand auditory range must include immediate environment
Abilityto lift and carry 40 pounds
Mobilityto move about casino floor quickly to provide fast, prompt guest service
Abilityto monitor/respond to visual and audio cues
Musthave the manual dexterity to operate a computer and other necessary equipment
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play.
KEY JOB FUNCTIONS:
Player Satisfaction/Guest Service
Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty.
Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness.
Displays attentive, upbeat and enthusiastic behavior during each and every "Moment of Truth" interaction.
Clearly communicates functionality and location of machines on the slot floor.
During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards.
Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately.
Markets products and services, including the cross property experience, Total Rewards, events and amenities.
Technical Proficiency
Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs.
Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's.
Maintains monetary and paperwork accuracy within department standards.
Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift.
Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation system
Teamwork & Values
Participates daily in high-energy, team building "Buzz" sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores.
Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms ? is part of the solution and not the problem.
Develops and fosters unity both inside and outside the department to improve operations and customer service.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred.
QUALIFICATIONS:
Literate, fluent, and easily understood in English
Strong interpersonal and guest service skills
Ability to interact with tact and discretion
Able to handle numerous monetary transactions with a high degree of accuracy
Basic data entry/computer skills to enter information to computerized forms
Must be able to take direction
Must be able to pass the bi-annual slot certification tests
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to stand or walk for long periods of time
Visual and auditory range must include immediate environment
Ability to lift and carry 40 pounds
Mobility to move about casino floor quickly to provide fast, prompt guest service
Ability to monitor/respond to visual and audio cues
Must have the manual dexterity to operate a computer and other necessary equipment
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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