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Table Games Hourly Supervisor

SUMMARY OF JOB PURPOSE
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This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department. Additionally, the incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets.
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ESSENTIAL FUNCTIONS
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Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.
Responsible for actively building and retaining customer relations.
Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
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ESSENTIAL QUALIFICATIONS
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Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
EDUCATION: High School Diploma or equivalent
College Degree preferred
EXPERIENCE: Two or more years dealing experience preferred, with excellent guest service background
ABILITIES: 1. Literate and fluent in English
Good communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem solving skills
Good customer service skills, both internal and external
6. Must have visual and auditory range of immediate environment
7. Mobility to cover entire floor
8. Ability to communicate clearly and tactfully
9. Ability to add accurately and figure payoffs
10. Dexterity to handle monetary transactions and multiple decks of cards
Acts as a role model to other employees and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.
This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
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