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VIP Host-Overnight-On Call- Sacramento to Lake Tahoe

JOB SUMMARY:
The Host VIP Bus is in charge of overseeing the same-day turnaround, andthe two-night busses, out of our Sacramento office, and will be required tospend two nights on property during trip dates. Performs a wide variety of services for ourplayers while riding the buses from the Sacramento and Bay Area to Harrah's andHarveys Lake Tahoe and Harrah's Reno. Provides superior guest service ensuring a fun-filled, exciting andentertaining experience where flawless delivery and execution of exemplaryservice is paramount. Must be 21 years or older.
KEYJOB FUNCTIONS:
Handlesall bus trip duties from double-checking trip supplies to loading and unloadingoffice and bus supplies, to occasionally picking up supplies from outsidevendors and delivering and picking up items from other departments while onproperty.
Servescontinental breakfast including pastries, donuts, hot coffee, cocktails andcomplimentaries. Calls Bingo, passes out informational flyers and attends tothe guests' needs while the on the bus trip to the property.
Servessnacks, drinks and puts in a movie for the guests on the Bus trip back from theproperty.
Uponarrival at property ensures hotel reservations and check-in are in order; handsguests off to VIP Services or the Hotel Front Desk for continued excellentguest experience for remainder of event/visit.
Actsas a spokesperson for the Northern Nevada VIP Bus Program, Total Rewards andthe Caesars Brand.
SupportsNNV properties by talking to the guests and promoting upcoming property events,promotions as well any pertinent info guests should be aware of regarding theNorthern California VIP Bus Program to increase visitation.
Actsas liaison, communicating guest information and feedback to the NorthernCalifornia VIP Bus Program Coordinators and Regional Director as well as toproperty management to ensure and maintain excellent guest relations,consistency and to alleviate potential problems.
Maintainsexceptionally high standard of courtesy, professionalism and discretion in allguest communications and interactions.
Providessuperior guest service using Customer Service skills, Spotlight behaviors andpersonalized service.
Solvesguest service issues and complaints within established guidelines and under thedirection of the Regional Manager.
Trouble-shootsproblems that may arise during the bus trip as well as when they are onproperty.
Demonstratesan upbeat, pleasant and enthusiastic demeanor at all times.
EDUCATION and/or EXPERIENCE:
HighSchool Diploma or equivalent
Customerand Guest Service experience preferred
QUALIFICATIONS:
Literateand fluent in English
Excellentcommunication skills
Abilityto deal effectively with guests in a variety of situations with tact anddiplomacy
Abilityto maintain a professional demeanor in stressful situations
Superiorguest service skills
Demonstratedproblem solving skills
Flexibilitywith scheduling
Abilityto serve food and beverages while on a moving bus
Abilityto speak on a microphone addressing up to 45 people at a time
Abilityto maintain strictest confidence regarding all information concerning CaesarsEntertainment
Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same.
Adheresto all regulatory, company and department policies and procedures
PHYSICAL, MENTAL andENVIRONMENTAL DEMANDS
Mustbe able to sit or stand for long periods of time (4 hours).
Mustbe able-bodied
Mustbe able to lift 15 lbs
Mustbe able to serve food and beverages while on a moving bus without gettingmotion sickness.
Visualand auditory range must include immediate environment.
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel
Musthave mobility to navigate between the two properties
Abilityto grasp, finger dexterity, use repetitive hand motion
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be an accurate reflection of the currentjob, management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
The Host VIP Bus is in charge of overseeing the same-day turnaround, and the two-night busses, out of our Sacramento office, and will be required to spend two nights on property during trip dates. Performs a wide variety of services for our players while riding the buses from the Sacramento and Bay Area to Harrah's and Harveys Lake Tahoe and Harrah's Reno. Provides superior guest service ensuring a fun-filled, exciting and entertaining experience where flawless delivery and execution of exemplary service is paramount. Must be 21 years or older.
KEY JOB FUNCTIONS:
Handles all bus trip duties from double-checking trip supplies to loading and unloading office and bus supplies, to occasionally picking up supplies from outside vendors and delivering and picking up items from other departments while on property.
Serves continental breakfast including pastries, donuts, hot coffee, cocktails and complimentaries. Calls Bingo, passes out informational flyers and attends to the guests' needs while the on the bus trip to the property.
Serves snacks, drinks and puts in a movie for the guests on the Bus trip back from the property.
Upon arrival at property ensures hotel reservations and check-in are in order; hands guests off to VIP Services or the Hotel Front Desk for continued excellent guest experience for remainder of event/visit.
Acts as a spokesperson for the Northern Nevada VIP Bus Program, Total Rewards and the Caesars Brand.
Supports NNV properties by talking to the guests and promoting upcoming property events, promotions as well any pertinent info guests should be aware of regarding the Northern California VIP Bus Program to increase visitation.
Acts as liaison, communicating guest information and feedback to the Northern California VIP Bus Program Coordinators and Regional Director as well as to property management to ensure and maintain excellent guest relations, consistency and to alleviate potential problems.
Maintains exceptionally high standard of courtesy, professionalism and discretion in all guest communications and interactions.
Provides superior guest service using Customer Service skills, Spotlight behaviors and personalized service.
Solves guest service issues and complaints within established guidelines and under the direction of the Regional Manager.
Trouble-shoots problems that may arise during the bus trip as well as when they are on property.
Demonstrates an upbeat, pleasant and enthusiastic demeanor at all times.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent
Customer and Guest Service experience preferred
QUALIFICATIONS:
Literate and fluent in English
Excellent communication skills
Ability to deal effectively with guests in a variety of situations with tact and diplomacy
Ability to maintain a professional demeanor in stressful situations
Superior guest service skills
Demonstrated problem solving skills
Flexibility with scheduling
Ability to serve food and beverages while on a moving bus
Ability to speak on a microphone addressing up to 45 people at a time
Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS
Must be able to sit or stand for long periods of time (4 hours).
Must be able-bodied
Must be able to lift 15 lbs
Must be able to serve food and beverages while on a moving bus without getting motion sickness.
Visual and auditory range must include immediate environment.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Must have mobility to navigate between the two properties
Ability to grasp, finger dexterity, use repetitive hand motion
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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