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Total Rewards Cashier & Dual Rate Supervisor-Full Time- Lake Tahoe

JOB SUMMARY:
Thisposition supervises the operation of the Cashier/Total Rewards area for anassigned shift. This position assists inthe implementation and continuing administration of the Harrah's Total RewardProgram providing customers with information regarding program services,supervising personnel on a day-to-day basis, and by performing relatedactivities as assigned in accordance with program operations. This position directly supervises those in aCashier/Total Rewards Representative role and is also responsible for executingthe job duties of that role as needed. Alsoperforms the duties of Cashier/TR Rep when assigned.
KEY JOB FUNCTIONS:
Assuresa friendly and courteous attitude among team members toward customers on anassigned shift.
Assistsdepartment team members in the balancing of their cash drawers at the beginningand end of their shift.
Responsiblefor the safeguarding of all inventory and equipment.
Approvescustomer check cashing/casino credit within approved limits.
Maintainsthe required amounts of currency, coin, and house check inventories in order tomeet all team member and customer needs.
Schedulesassigned Cashiers for breaks and routine work duties.
Effectivelyhandles guest complaints and discrepancies; assures that all guests are dealtwith in an efficient and courteous way.
Assistsother departments with any operational problems that pertain to theCashier/Total Rewards Department.
Assuresthat the operation of the Cashier/Total Rewards area is in accordance withestablished policies and procedures.
Instructsteam members in the proper performance of their duties. Prepares and conducts performance reviews andoffers continuous performance feedback on a timely basis.
Informsteam of pertinent information and coach whenever necessary.
Fullyunderstands and masters all duties of Cashiering and Total Rewards.
Supervisesthe day-to-day operation of Harrah's Total Rewards/Cashier Department.
Assistsin the development and administration of training programs for departmentpersonnel.
Greetsand welcomes players; explains the Harrah's Total Rewards program and providescollateral to players in accordance with established guidelines.
Assistsin the development and maintenance of data files on customers or prospectiveprogram members through CMS.
Keepsinformed on all details of Harrah's facilities and services to provide complete information in response to allinquiries.
Assistsin the planning and execution of player events designed to recognize and rewardselected players.
Completesadministrative duties in a timely manner as assigned
Responsiblefor the maintenance of Total Rewards Kiosk and Embossers throughout the property.
EDUCATION and/or EXPERIENCE:
Highschool degree or equivalent.
Oneyear cashier and casino customer service experience required. Computer input and previous supervisoryexperience is preferred.
QUALIFICATIONS:
Mustbe able to speak clearly in English to communicate with guests and other teammembers.
Abilityto qualify for, obtain, and maintain a Gaming License from the State of NevadaGaming Control Board.
Excellentcustomer relations skills.
Excellentwritten and communication skills in fluent English necessary.
Needshuman relations and interpersonal skills when interacting with team members andguests.
Mustbe able to lead and motivate team members.
Abilityto learn to input/retrieve data/info from a computer system via a keyboard.
Abilityto maintain composure and excellent guest relations under all circumstances.
Abilityto memorize data concerning various events, promotions and services.
Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL andENVIRONMENTAL DEMANDS:
Mustbe physically capable of transporting full chip/token racks, coin cans, andcoin sacks to, from and within the Cashier work area.
Mustbe able to push and move trolley carts.
Abilityto walk, stand, talk, hear, good close/distance vision, differentiate betweencolors, lift and carry 20-55 pounds and push up to 100lbs.
Abilityto stand for long periods of time
Mobilityto move about the casino and work area
Abilityto reach, grasp, bend, squat, push-pull
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be an accurate reflection of the currentjob, management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
This position is expected to promote the Total Rewards program and use our specialized training while processing transactions such as cashing checks, processing credit card advances, redeeming coupons and converting coins gaming chips into currency for gaming guests when scheduled in a Cashier position. Responsibilities when scheduled in a Supervisory position include overseeing the aforementioned transactions and ensuring that Cashier operations are running smoothly and employees are meeting service and other standards during the assigned shift.
1. Provides support and assistance to Cashier Supervisors and Cashiers.
2. Trouble shoots and solves problems that may arise during assigned shift.
3. Assists Management in overseeing the day-to-day activities during assigned shift
4. Performs Cashiering and banking activities for the property, including front line guest assistance, front money, processing of checks, markers and other cash equivalencies
5. Ensures and recommends changes that ensure a high level of customer service.
6. Adheres to compliance of all gaming regulations and any other governing agents where applicable.
7. Provides assistance to other departments where applicable
8. Verbally coaches Cashiers and apprises Supervisors/Managers of performance problems with Cashiers as required.
9. Proficient in all aspects of Cashiering.
JOB SUMMARY:
This position supervises the operation of the Cashier/Total Rewards area for an assigned shift. This position assists in the implementation and continuing administration of the Harrah's Total Reward Program providing customers with information regarding program services, supervising personnel on a day-to-day basis, and by performing related activities as assigned in accordance with program operations. This position directly supervises those in a Cashier/Total Rewards Representative role and is also responsible for executing the job duties of that role as needed. Also performs the duties of Cashier/TR Rep when assigned.
KEY JOB FUNCTIONS:
Assures a friendly and courteous attitude among team members toward customers on an assigned shift.
Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.
Responsible for the safeguarding of all inventory and equipment.
Approves customer check cashing/casino credit within approved limits.
Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.
Schedules assigned Cashiers for breaks and routine work duties.
Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
Assists other departments with any operational problems that pertain to the Cashier/Total Rewards Department.
Assures that the operation of the Cashier/Total Rewards area is in accordance with established policies and procedures.
Instructs team members in the proper performance of their duties. Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
Informs team of pertinent information and coach whenever necessary.
Fully understands and masters all duties of Cashiering and Total Rewards.
Supervises the day-to-day operation of Harrah's Total Rewards/Cashier Department.
Assists in the development and administration of training programs for department personnel.
Greets and welcomes players; explains the Harrah's Total Rewards program and provides collateral to players in accordance with established guidelines.
Assists in the development and maintenance of data files on customers or prospective program members through CMS.
Keeps informed on all details of Harrah's facilities and services to provide complete information in response to all inquiries.
Assists in the planning and execution of player events designed to recognize and reward selected players.
Completes administrative duties in a timely manner as assigned
Responsible for the maintenance of Total Rewards Kiosk and Embossers throughout the property.
EDUCATION and/or EXPERIENCE:
High school degree or equivalent.
One year cashier and casino customer service experience required. Computer input and previous supervisory experience is preferred.
QUALIFICATIONS:
Must be able to speak clearly in English to communicate with guests and other team members.
Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
Excellent customer relations skills.
Excellent written and communication skills in fluent English necessary.
Needs human relations and interpersonal skills when interacting with team members and guests.
Must be able to lead and motivate team members.
Ability to learn to input/retrieve data/info from a computer system via a keyboard.
Ability to maintain composure and excellent guest relations under all circumstances.
Ability to memorize data concerning various events, promotions and services.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be physically capable of transporting full chip/token racks, coin cans, and coin sacks to, from and within the Cashier work area.
Must be able to push and move trolley carts.
Ability to walk, stand, talk, hear, good close/distance vision, differentiate between colors, lift and carry 20-55 pounds and push up to 100lbs.
Ability to stand for long periods of time
Mobility to move about the casino and work area
Ability to reach, grasp, bend, squat, push-pull
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
This position is expected to promote the Total Rewards program and use our specialized training while processing transactions such as cashing checks, processing credit card advances, redeeming coupons and converting coins gaming chips into currency for gaming guests when scheduled in a Cashier position. Responsibilities when scheduled in a Supervisory position include overseeing the aforementioned transactions and ensuring that Cashier operations are running smoothly and employees are meeting service and other standards during the assigned shift.
1. Provides support and assistance to Cashier Supervisors and Cashiers.
2. Trouble shoots and solves problems that may arise during assigned shift.
3. Assists Management in overseeing the day-to-day activities during assigned shift
4. Performs Cashiering and banking activities for the property, including front line guest assistance, front money, processing of checks, markers and other cash equivalencies
5. Ensures and recommends changes that ensure a high level of customer service.
6. Adheres to compliance of all gaming regulations and any other governing agents where applicable.
7. Provides assistance to other departments where applicable
8. Verbally coaches Cashiers and apprises Supervisors/Managers of performance problems with Cashiers as required.
9. Proficient in all aspects of Cashiering.


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