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Barista - Swing/Grave

SUMMARY: Responsible for the serving all products to guests, coordinating service with other employees, while complying with facility/department standard operating procedures to ensure the highest quality of guest service and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Creates beverages for guests according to established recipes and procedures and individualized requestes. Process all orders in a timely and efficient manner.
Delivers Legendary Service to all customers by acting with a "customer comes first" attitude and connecting with the customer. Responds to customer needs and says thank you to every customer.
Assist customers in the selection and purchase of specialty coffee beverages.
Operate and balance computer cash drawer and take payment from guest(s) when assigned. Properly process transactions, involving cash, credit card or other forms of payment.
Adhere to all state, county, and federal regulations, and the Company's internal controls, policies & procedure
Maintain cleanliness and organization in all assigned service areas, seating, and storage areas
Maintain stock on service items and replenish as required
Must be knowledgeable of all the offerings at the Cafe and be able to educate guests on the products and services
Must follow the Thoughtful Service model at all times.
Regular attendace for scheduled shifts required.
Other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Six months related experience and/or training; or equivalent combination of education and experience. Must be able to work with the public, presenting a clean, courteous image.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to maintain a current Health Card or other required certifications as required by geographical area of the property.
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide using whole numbers.
COMPUTER SKILLS
Must be able to operate Point-of-Sale system accurately.
REASONING ABILITY
Planning, Remembering Details, Using Arithmetic, Reading, Discriminating colors, Working Rapidly, Working at Various Tempos, Concentrating Amid Distractions, Examining & Observing Details, Remembering names and Faces.
PHYSICAL DEMANDS
Standing, Walking, Reaching, Kneeling, Carrying, Pulling, Hearing, Lifting 35lbs, Bending/Stooping, Observing, Stretching, Pushing, Turning, Balancing.
WORK ENVIRONMENT
Inside, Noisy, Changing Temperatures.
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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