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Front Services Supervisor-Full Time-Lake Tahoe

JOB SUMMARY:
To effectively manage the shift operation ofValet Parking and Bell Desk; and provide service standards that exceed customerexpectations.
KEY JOB FUNCTIONS:
Directs the day-to-day operation ofthe shift to ensure each guest experiences a level of service and comfortmeeting Harrah's standard.
Reviews daily staffing requirementsand makes adjustments. Confers with leadstaff to ensure maximum guest service and productivity. Recognizes priority services for our tieredlevel guests.
Ensures all guests receive the utmostin professional and efficient guest service from the Bell Desk and ValetParking.
Provides guidance and expertise toguest service team members.
Handles all guest inquiries andcomplaints in an efficient, courteous and tactful manner.
Provides direction and training to allteam members to maintain a positive and fun working environment, and achievingdepartment goals and objectives. Coordinates cross training efforts between all Front Services positions.
Establishes and administers policiesand procedures pertaining to the Hotel Department and ensures adherence tothese policies and procedures.
Handles duties of the Bell Desk andValet parking in the absence of the Bell/Valet Captain.
Recommends changes for assignedpersonnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments forpersonnel within established guidelines. Approves regular vacation and recommends leaves of absence.
Counsels, guides and instructspersonnel in the proper performance of their duties. Prepares and coordinates the periodicperformance appraisal of assigned personnel.
Updates and sets procedures for newpromotions and other data that relates to the Hotel Operation and properlyinforms all employees of new changes and programs.
EDUCATION and/or EXPERIENCE:
CollegeDegree preferred, especially in Hotel or Institutional Management
2to 3 years in a Front Services position in a Hotel Front Services area
QUALIFICATIONS:
Literateand fluent in English
Abilityto handle multiple tasks/duties simultaneously
Strongcommunication skills both verbal and written
Strongorganizational and administrative skills
Demonstratedleadership skills
Strongcomputer skills
Abilityto work a rotating shift with fluctuating days off
Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business
Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same.
Adheresto all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Mustbe able to sit, stand and walk for long periods of time (8 hours).
Abilityto lift luggage up to 75 pounds
Visual and auditory range must includeimmediate environment.
Mobility to move about the property
Musthave the manual dexterity to operate a computer and other necessary officeequipment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list ofall responsibilities, skills, duties, requirements, efforts or workingconditions associated with the job. While this is intended to be anaccurate reflection of the current job, management reserves the right to revisethe current job or to require that other or different tasks be performed whencircumstances change, (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments).
JOB SUMMARY:
To effectively manage the shift operation of Valet Parking and Bell Desk; and provide service standards that exceed customer expectations.
KEY JOB FUNCTIONS:
Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah's standard.
Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests.
Ensures all guests receive the utmost in professional and efficient guest service from the Bell Desk and Valet Parking.
Provides guidance and expertise to guest service team members.
Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
Provides direction and training to all team members to maintain a positive and fun working environment, and achieving department goals and objectives. Coordinates cross training efforts between all Front Services positions.
Establishes and administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures.
Handles duties of the Bell Desk and Valet parking in the absence of the Bell/Valet Captain.
Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence.
Counsels, guides and instructs personnel in the proper performance of their duties. Prepares and coordinates the periodic performance appraisal of assigned personnel.
Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all employees of new changes and programs.
EDUCATION and/or EXPERIENCE:
College Degree preferred, especially in Hotel or Institutional Management
2 to 3 years in a Front Services position in a Hotel Front Services area
QUALIFICATIONS:
Literate and fluent in English
Ability to handle multiple tasks/duties simultaneously
Strong communication skills both verbal and written
Strong organizational and administrative skills
Demonstrated leadership skills
Strong computer skills
Ability to work a rotating shift with fluctuating days off
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Must be able to sit, stand and walk for long periods of time (8 hours).
Ability to lift luggage up to 75 pounds
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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