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Valet Captain-Graveyard-Part Time- Lake Tahoe

JOB SUMMARY:
Oversees attendant parking services to ensurea fun-filled, entertaining and exciting environment where the "Friendly, Fast"delivery and execution of four star service is paramount.
KEY JOB FUNCTIONS:
Ensure Curb area is attended by staffat all times.
Ensure all guests are immediatelygreeted upon their arrival or if all attendants are busy, make eye contact andverbally inform the guest they will be with them momentarily.
Parks vehicles of arriving guests andretrieves vehicles of departing guests in a safe and courteous manner followingestablished procedures
Obtains and provides informationrequested by guests, within guidelines established by the Supervisor.
Obtains and provides accurate, currentweather forecasts, road conditions and restrictions to guests when requested.
Observes assigned areas for any safetyhazards, unauthorized tampering with, or pilferage to parked vehicles orHarrah's facilities; immediately reports any incidents or conditions to theSupervisor or Security personnel.
Maintains the cleanliness of immediatearea to uphold Harrah's "Spotless" standards.
Attends to the parking booth to ensurethe security of guests' vehicle keys.
Counsels, guides and instructsassigned personnel in the proper performance of their duties.
Acts immediately on all customercomplaints to ensure that corrections are made and customer satisfaction isguaranteed. Check for satisfaction with guest at the end of each interaction.
Expedites and controls the movement ofguests' vehicles upon arrival or departure.
Familiarizes self with hotel andcasino policies, special events and promotions to answer guest inquiries. Checkfor satisfaction with guest at the end of each interaction.
EDUCATION and/or EXPERIENCE:
HighSchool Diploma or equivalent preferred
Previousvalet parking experience helpful
QUALIFICATIONS:
Literate and fluent in English
Excellent guests service skills
Demonstrated leadership skills
Ability to communicate clearly andtactfully
Ability to operate vehicles with avariety of controls in a safe, efficient manner
Valid drivers' license with a cleandriving record
Must be able to operate a manualtransmission
Ability to demonstrate a pleasant andenthusiastic demeanor at all times.
Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Ability to lift up to 50 lbs.
Ability to work outside and tolerateextreme temperature variations
Ability to run for most or all ofshift
Ability to stand for most or all ofshift
Visual and auditory range must includeimmediate environment.
Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:
Oversees attendant parking services to ensure a fun-filled, entertaining and exciting environment where the "Friendly, Fast" delivery and execution of four star service is paramount.
KEY JOB FUNCTIONS:
Ensure Curb area is attended by staff at all times.
Ensure all guests are immediately greeted upon their arrival or if all attendants are busy, make eye contact and verbally inform the guest they will be with them momentarily.
Parks vehicles of arriving guests and retrieves vehicles of departing guests in a safe and courteous manner following established procedures
Obtains and provides information requested by guests, within guidelines established by the Supervisor.
Obtains and provides accurate, current weather forecasts, road conditions and restrictions to guests when requested.
Observes assigned areas for any safety hazards, unauthorized tampering with, or pilferage to parked vehicles or Harrah's facilities; immediately reports any incidents or conditions to the Supervisor or Security personnel.
Maintains the cleanliness of immediate area to uphold Harrah's "Spotless" standards.
Attends to the parking booth to ensure the security of guests' vehicle keys.
Counsels, guides and instructs assigned personnel in the proper performance of their duties.
Acts immediately on all customer complaints to ensure that corrections are made and customer satisfaction is guaranteed. Check for satisfaction with guest at the end of each interaction.
Expedites and controls the movement of guests' vehicles upon arrival or departure.
Familiarizes self with hotel and casino policies, special events and promotions to answer guest inquiries. Check for satisfaction with guest at the end of each interaction.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred
Previous valet parking experience helpful
QUALIFICATIONS:
Literate and fluent in English
Excellent guests service skills
Demonstrated leadership skills
Ability to communicate clearly and tactfully
Ability to operate vehicles with a variety of controls in a safe, efficient manner
Valid drivers' license with a clean driving record
Must be able to operate a manual transmission
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Ability to lift up to 50 lbs.
Ability to work outside and tolerate extreme temperature variations
Ability to run for most or all of shift
Ability to stand for most or all of shift
Visual and auditory range must include immediate environment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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